| 000 -LEADER |
|---|
| fixed length control field |
01305nam a2200397 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ELB69188 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
FlNmELB |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
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| fixed length control field |
m o d | |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
201205r2011 ck |||||s|||||||||||spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| Cancelled/invalid ISBN |
9789586487290 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(MiAaPQ)EBC3198284 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(Au-PeEL)EBL3198284 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(CaPaEBR)ebr10552805 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)929343215 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
FlNmELB |
| Language of cataloging |
spa |
| Transcribing agency |
FlNmELB |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
658.56 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.562 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Vargas Quiñones, Martha Elena. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Calidad y servicio |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2a. ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Bogotá |
| Name of publisher, distributor, etc |
Ecoe Ediciones |
| -- |
Universidad de la Sabana |
| Date of publication, distribution, etc |
2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
205 p. |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
Textos universitarios. Administración |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Incluye glosario. |
| 533 ## - REPRODUCTION NOTE |
|---|
| Type of reproduction |
Recurso electrónico. Santa Fe, Arg.: e-libro, 2015. Disponible vía World Wide Web. El acceso puede estar limitado para las bibliotecas afiliadas a e-libro. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Control de calidad total. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Servicio al cliente. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer service. |
| 655 #4 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Libros electrónicos. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Aldana de Vega, Luzángela. |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
e-libro, Corp. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://elibro.net/ereader/uaysen/69188 |
| Link text |
Disponible en e-libro |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
e-book |
