Biblioteca Universidad de Aysén

Your cart is empty.

Normal view MARC view ISBD view

Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores

By: Zeithaml, Valarie A [author.].
Contributor(s): Parasuraman, A [author.] | Berry, Leonard L, 1942- [author.].
Material type: materialTypeLabelBookPublisher: [Madrid, España] Díaz de Santos [2021]Description: 1 online resource : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9788490523315.Uniform titles: Delivering quality service. Spanish Related works: Translation of: Zeithaml, Valarie A. Delivering quality service.Subject(s): Customer services | Service industries -- Quality control -- Mathematical modelsDDC classification: 658.812 Online resources: Disponible en Digitalia
Tags from this library: No tags from this library for this title.
    average rating: 0.0 (0 votes)
Item type Current location Collection Call number Status Date due Barcode
e-book e-book e-books
Acceso a copias ilimitadas a través de Digitalia 		Colección e-books Available

Includes bibliographical references and index.

Online resource; title from PDF title page (Digitalia, viewed March 4, 2024)