Biblioteca Universidad de Aysén

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Calidad y servicio: conceptos y herramientas

By: Vargas Quiñones, Martha Elena.
Contributor(s): Aldana de Vega, Luz Angela.
Material type: materialTypeLabelBookSeries: Colección textos universitariosArea administración: Publisher: Chía, Cundinamarca, Colombia [Bogota] : Ecoe Ediciones Universidad de La Sabana ; 2011Edition: 2. ed.Description: 1 online resource (ix, 205 pages) : ill.Content type: text Media type: computer Carrier type: online resourceSubject(s): Quality control -- Handbooks, manuals, etc | Customer services -- Handbooks, manuals, etc | Consumer satisfaction -- Handbooks, manuals, etcGenre/Form: Electronic books.Online resources: Disponible en Digitalia
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Includes bibliographical references (p. 197-205).